FAQS
HOW DO I RETURN MY ORDER?
If you wish to return an item, please circle your reason for returning on the enclosed Dispatch Note and ensure both item and Dispatch Note are back with us using the returns address provided within some days of receiving your order, returns sent back to us outside this period will be refused.
WHO PAYS FOR MY RETURN SHIPPING?
We do not pay for return postage on items that are unsuitable. However, we will send any size exchanges to you free of charge regardless of destination. Should you return a faulty item for a refund, we will refund both the original shipping costs and the return delivery costs. Please note: If you are returning an unsuitable item for a refund, we will refund the cost of the item only and not the original delivery cost. Should you return a faulty item for a refund, we will refund both the original shipping costs and the return delivery costs provided that proof of postage is given.
If you wish to return an item, please circle your reason for returning on the enclosed Dispatch Note and ensure both item and Dispatch Note are back with us using the returns address provided within some days of receiving your order, returns sent back to us outside this period will be refused.
WHO PAYS FOR MY RETURN SHIPPING?
We do not pay for return postage on items that are unsuitable. However, we will send any size exchanges to you free of charge regardless of destination. Should you return a faulty item for a refund, we will refund both the original shipping costs and the return delivery costs. Please note: If you are returning an unsuitable item for a refund, we will refund the cost of the item only and not the original delivery cost. Should you return a faulty item for a refund, we will refund both the original shipping costs and the return delivery costs provided that proof of postage is given.